Frequently asked questions

Use the Get a Quote page, call us or email us with the pickup and delivery locations, the approximate weight and size, and what you are sending.

Mainly the route, the service, the weight and size of the package (courier charges often use the greater of actual and volumetric weight) and any special handling.

Yes. Share your pickup address when you request a quote and we will confirm the arrangements for your location.

Enter your ShipNation tracking number (it starts with SN, for example SN-2026-123456) on our Track Shipment page at shipnation.in/track to see the current status and latest updates. You'll find the number on your booking confirmation. If you need help, call or email us with your tracking number.

Usually sender identity proof (KYC) and an invoice describing the contents and their value. Requirements depend on the destination and the items — we confirm them with your quote.

Duties and taxes are set by the destination country and are usually paid by the receiver unless arranged otherwise.

Use a sturdy box with enough cushioning so nothing moves inside, seal it well, and remove old labels. Ask us if you are unsure — we can guide you.

Yes. Dangerous, illegal and certain restricted items cannot be sent, and rules vary by destination. See our prohibited items page and check with us before booking.